Find out exactly where your site is losing visitors.
We review your website or product, test the key journeys, and show you what’s getting in the way. You get a prioritised list of fixes your team can act on, plus a plan for what to tackle next.
Heuristics
User Journeys
Usability
Findings
Quick Wins
Is your website…
… experiencing high bounce rates and low conversions?
… confusing on the first visit?
… dropping users on mobile or slow connections?
… getting the same support questions over and over?
… not delivering better results, even after a recent redesign?
… in need of a second opinion before investing in bigger changes?
If this sounds familiar, a focused UX audit will show you what to fix first. Let’s talk about how we can help.
Not sure if you need a full audit?
Hi, I'm Mike. If you share your website and your goal, I'll point out the most obvious blockers and help you decide whether a Spotlight or Deep Dive audit makes sense. No pressure, just honest advice.
A UX audit is the fastest way to uncover hidden issues and improve the clarity, performance, and usability of your website.
Your business deserves a website that works. Not just one that exists.
We study your site, your users, and your goals. Then we test common tasks, analyze flows and content, and document issues by impact and effort. You receive a report with screenshots, short videos, and a prioritized backlog your team can act on. The goal is simple: fix the most important problems first and keep progress moving.
We combine heuristic evaluation, customer journey mapping, click-path review, and light usability testing with your target tasks. We check navigation, structure, copy, accessibility basics, performance signals, and forms. We also review analytics for drop-offs and search intent. You get issue summaries, examples, and recommended fixes with estimated impact and effort, plus a 30 to 60-day improvement plan so your roadmap stays realistic and actionable.
Empathy First
We evaluate your site through the eyes of real users and spot opportunities others often overlook.
Evidence Over Opinions
Every recommendation is backed by data, real user behaviour, and tested examples.
Prioritised Fixes
You get a ranked list by impact and effort, so you can ship quick wins and plan the rest.
Clean Handover
We walk you through the results and move the backlog into your existing workflow.
What to Expect From Your UX Audit
We keep the process transparent and collaborative. No hidden steps. Here’s what happens from kickoff to delivery.
Kickoff and Scope
Kickoff call, goals, success metrics, and scope.
Review and Test
Heuristics, journey review, task tests, and analytics checks.
Prioritise and Recommend
We group issues, write fixes, and size effort.
Deliver and Support
Report walkthrough, Q&A, and handover to your tools.
What changes after the audit.
A good audit doesn’t just surface problems. It gives your team a clear, prioritised path forward. Here’s what clients typically see improve after acting on our recommendations.
Faster progress
Fix the biggest blockers first.
Better conversion flow
Fewer dead ends and unclear steps.
Less guesswork
Decisions backed by evidence.
Cleaner messaging
Users understand what to do next.
Better mobile usability
Fewer rage-taps and drop-offs.
Accessibility basics
Better for people, better for SEO.
A backlog your team can use
Not a report that sits in a folder.
Easy collaboration
We can work with your designer, developer, or agency.
Clear pricing for every project.
We offer transparent pricing options to match your needs.
Discovery call and success criteria
Goal and task definition
Heuristic evaluation and journey mapping
Content and IA review
Accessibility and performance checks
Light usability testing (as scoped)
Prioritized backlog with impact and effort
Screenshots, short clips, and examples
Readout session and Q&A
Handover to Notion or your tool
30 to 60‑day improvement plan
14 days of post‑audit support
Let's talk about your project
We offer transparent pricing options to match your needs.
Book a consultation
Get things started on the right foot. Schedule a free consultation with our client & partnership director, Mike Checinski.
Choose the date which fits you the best
Engage in open dialogue and explore possibilities
Receive expert insights
Questions about the audit?
Here are the ones we hear most often. If yours isn’t here, just ask. We’re happy to walk you through the process before you commit.
A UX audit is a structured review of your website or digital product. We evaluate how real users experience it: where they get stuck, what confuses them, what makes them leave, and where you’re losing conversions. You get a clear report with prioritised, actionable recommendations.
When your site looks good but isn’t converting. When bounce rates are high. When users are dropping off before completing key actions. When you’ve had the same design for a while and aren’t sure if it still works. Or before investing in a redesign, so you know exactly what to fix and what to keep.
A UX audit tells you what’s working and what isn’t. A redesign is the fix. Think of the audit as the diagnosis and the redesign as the treatment. Sometimes the audit reveals that you only need targeted improvements, not a full rebuild, which can save you significant time and budget.
We start by reviewing your analytics data and business goals. Then we go through your site screen by screen, evaluating usability, visual hierarchy, content clarity, navigation, mobile experience, and conversion paths. We document everything in a detailed report with screenshots, severity ratings, and specific recommendations you can act on right away.
A standard UX audit takes 1 to 2 weeks depending on the size and complexity of your site. Pricing depends on the scope. We’ll scope it together after an initial conversation so you know exactly what you’re getting and what it costs before we start.
It can be valuable even for new sites. Launching doesn’t guarantee everything works as expected. A post-launch UX audit catches usability issues, validates design assumptions, and gives you a data-informed baseline to improve from. It’s also much cheaper to fix issues early than after they’ve been hurting conversions for months.
Ready to make your website work smarter?
Let’s find the friction, clarify the journey, and give your conversions a real boost.
30-minute call. No commitment.